|
|
|
|
|
|
|
1.
Concentrate your efforts and resources on core activities.
2.
Benefit from Specialist skills and expertise.
3. Free capital budget for core revenue producing
activities.
4. Improve the quality of repair
work.
5.
Reduce your repair turnaround times.
6.
Avoid costly retraining of staff.
7.
Gain Partnership Development Points to compete for Australian Government
contracts.
8.
Frequently Asked Questions
Infinet
Service Solutions are specialists in Defective Spare Parts Management
(DSPM). Today, an increasing number of Information Technology organizations
and Original Equipment Manufacturers are enjoying the benefits of outsourcing
their Defective Spare Parts Management to firms such as Infinet Service
Solutions. Here are some of the reasons why:
1.
Concentrate your efforts and resources on core activities.
For todays highly integrated platforms, outsourcing
is the most intelligent response to the rapidly changing demands of
an accelerating market. Having contracted out its Defective Spare
Parts Management (DSPM), your company is then free to concentrate its
resources on core customer service activities.
Reduced/Re-deployed
Headcount
Reduction or redeployment of current staff in line with customers
current corporate or local policy
Maintain skill sets in-house for emergencies or new technologies/products
Increased
focus on non-core activities
Allows customers to focus on Revenue Generating Activities
Reduced
administration
Infinet Service Solutions can tailor reporting requirements to meet
local and corporate reporting requirements for repair activity and
failure analysis and interface for downloading directly into your
corporate data base.
|
|
|
|
|
|
|
|
|
|
|
top |
2.
Benefit from Specialist skills and expertise
Infinet
Service Solutions delivers highly specialized
skills not normally available to in-house repair facilities. (Evidence
indicates that in may companies, internal repair centers are treated
as a necessary evil, and consequently, often lack appropriate funding,
expertise, test equipment and training on current technologies.) Contracting
your work to Infinet
Service Solutions gives immediate access
to professional and focused repairs management and to state of the art
technology. Infinet
Service Solutions has an expanding network
of strategic repair partners and OEM organizations plus our own repair
capability with rework facilities for the latest technologies such as
TAB, BGA and uBGA.
Access
to experienced personnel
Infinet Service Solutions will provide a fixed amount of consultancy
hours per quarter at no extra charge
Ease
of Integration
Infinet Service Solutions will provide a seamless transition from
your current repair facility of all or selected products to its
facility, or manage and maintain all or parts of, your existing
operation in its current location for ease of business and facility
maximisation.
Infinet Service Solutions will provide a billing method that is
consistent with Customers Financial Department requirements,
ie monthly and inclusive of all other repair vendors if required.
|
|
|
top |
3.
Free capital budget for core revenue producing activities.
Contracting out DSPM allows your firm access to repair
services without the fixed cost burden of in-house facilities. Infinet
Service Solutions maximizes the use of its
own repair and test facilities, thus reducing the overall costs of its
services.
Known
cost of Repairs
Fixed, agreed cost of repair per item
Regular quarterly reviews
50% of any savings passed on to customer at review
Expedited response available if required
Reduced
Facilities Cost
Reduce large capital outlays from budgets
Sell off unused equipment
No capital outlays for new technologies
No specialist facilities costs for expansion
Economies
of Scale
Customer is able to leverage off existing equipment, component parts
holdings and expertise already available at Infinet Service Solutions
|
|
|
|
top |
|
4.
Improve the quality of repair work.
The Infinet
Service Solutions group of companies are
ISO9002 accredited managing a range of local, international & OEM
repair organisations. Stipulated levels of quality are rigorously monitored
by staff via Quality Assurance testing and "dock to stock"
certification.
Quality
Guaranteed
Infinet Service Solutions provides 30 (60 or 180) day warranty on
all repairs
No extra cost to customer
ISO9002 accredited
Quality system processes
Improved
Customer Satisfaction
Higher availability of spare parts
Reduced cost of spare parts
Alternative repair sources
|
|
|
|
top |
|
5.
Reduce your repair turnaround times.
Lengthy turnaround times are a major hidden cost
in the equipment repair cycle. As a result, large and unnecessary investment
in shelf stock is often required by firms in order to cover parts delayed
in the repair cycle. With Infinet
Service Solutions, in nearly 100% of cases
you will have your repairs back within agreed turnaround time, and your
shelf stock overheads are reduced or eliminated.
Guaranteed
Turnaround
Higher Parts Availability
Reduced Logistics Inventory
|
|
|
|
top |
|
6.
Avoid costly retraining of staff.
Our industry is characterised by constant change
in upgraded technologies. As a specialist DSPM contractor, Infinet
Service Solutions continually trains its
staff in the latest requirements. Contracting out your DSPM means that
your firm is relieved of the ongoing burden of retraining staff to deal
with the ever-changing technical environments.
Growth
without cost
New products volumes can be accommodated
No cost of introduction of new technologies/training
|
|
|
|
top |
|
7.
Gain PDP Points to compete for Australian Government contracts.
What we have found among some of our customers is
that there is a great advantage, in local Repair/Screening, to be had
in gaining Credits under the Federal Government's Partnership for Development
Program. By performing local repair/screening Companies can earn credits
to the value of the equipment or part being repaired, and not simply the
cost of the repair, when gaining PDP Points to enable them to compete
for Australian Government contracts |
|
|
|
top |
|
8.
Frequently Asked Questions
about Defective Spare Parts Management (DSPM).
1.
Does contracting out DSPM result in the loss of internal expertise?
This may occur; however for most firms DSPM is a support service,
not a core business competency and therefore rarely a source
in itself of competitive advantage to a firm. Infinet Service Solutions
will develop tailor made confidential reports of your companys
specific needs, ensuring that all strategic information is retained
and updated in your databases.
2.
Is control lost in contracting out DSPM?
By specifying in the contract exactly what is required, in many situations
your firm actually gains control over a situation that currently may
be less than efficient and effective.
3.
Contracting out DSPM appears expensive?
DSPM costs depend on your firms individual needs, but Infinet
Service Solutionss aim is to commence management projects within
a clients existing budget. If this is not possible in the short term
(due, for instance, to capital outlays and staffing) , an establishment
fee maybe appropriate. The DSPM contract is reviewed regularly and
savings achieved are split between the parties. Any increased fees
are restricted to measurable cost increases.
4.
How long is a typical DSPM contract?
A typical DSPM contract covers a two year period. This enables Infinet
Service Solutions to introduce sustainable
improvements in a companys DSPM cycle.
|
|